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1. How are the incoming faxes routed?
2. How can I forbid the user who should receive the fax to send it?
3. Where can I save returning documents?
4. Why is my GroupWise login not working?
5. How can the facsimiles which come to definite user be printed automatically?
6. Where can I find TAPI settings?
7. What address book should I use?
8. Should I have the Novell Client?
9. Should I have Microsoft Word?
10. Can I activate test installation?
11. How does the configuration of test installation run?
12. Why is my FaxGwise server not working?
13. Why after the update FaxGwise Client is not started?
14. Is it possible to install the new version while updating without deleting the old one?
15. Is there any printer driver for terminal server?
16. Why do I receive the error report "Fax can't be send"?
17. Why do issues with the enclosure conversion occur when sending faxes via Email to Fax Gateway?
18. How to get enough rights to set up the FaxGwise Server properly?

Question: How does the FaxGwise Server define who the recipient of incoming facsimile is?

Answer: incoming faxes are recognized by the sender's dialed fax number. With the help of this number it's possible to define who should receive the fax. FaxGwise Server has the list (Routing -> MSN/DID) of fax numbers and definite recipients. This list is filled from the GroupWise address book which is set in the configuration.

Example: new user should receive the fax. He's given the additional direct fax number 1234 -> Enter the new GroupWise user to the chosen address book (usually "fax server"). Thereby you need only "Mail" and "Fax number" fields. You should always use the "dash" as the separator for the dialing number. You can control the record under Routing -> MSN/DID in the FaxGwise Server Management Console.

Question: How can I forbid the user who should receive the fax to send it?

Answer: you can enlarge the record data of the following user in GroupWise address book in the definite user's field "vfx_Send Allowed". Then the meaning of this field must be set as "no".

Question: where and in which format can I save the returning documents (for ex. the terms and conditions that usually are being attached to faxes by the means of @@command).

Answer: if you want to use these returning documents, it's recommended to establish them as a pattern on the fax server. In the internal template editor you can mark the document as "Enclosure", in the Client these "Enclosures" look like following page to the command.
First of all you should activate the notion of following pages if necessary (in the fax formula -> additional field ->next document). When you want to use finally @@command, you can ask for the command @@ enc additional name@@ (for ex. @@enc trip to Berlin@@, "trip to Berlin" is the name which will appear in FaxGwise Server Console and in Fax Client).

Question: I always get error reports (in protocol) which say that definite GroupWise functions are not able. What can I do with it?

Answer: check please your login on the fax server account directly for the GroupWise-Client. Pay attention to the fact that GroupWise starts in Online Modus (not Caching or Remote) and that username and password should match with the input data in FaxGWise Server configuration.
Notice: first you should put it manually to the GroupWise Account "fax server".

Question: How can the facsimiles which come to definite user be printed automatically?

Answer: enlarge the record of the definite user in GroupWise address book, in user-defined field "vfx_printer name". Put it then as the meaning of printer's name. This printer should be set correspondingly on the server. Besides it's important to apply the field "vfx_Routing Mode". If you want to print incoming faxes as well as e-mail them, then you need to put the meaning "Mail and Print". Also you can alternatively choose "Print only" or "Mail only" meanings, just to limit the delivery in certain extend. If all incoming faxes are printed on the same printer, we recommend using the option "Print All Injobs". You can choose it in menu item configuration -> fax controller -> FaxGwise Server Management Injobs.

Question: where can I find TAPI settings?

Answer: you can find them in control panel/telephone and modem options. FaxGwise server needs the records for landlines and worldwide.

Question: what address book should I put to the configuration?

Answer: address book which was put to the configuration is used for allocation of incoming faxes, for checking of the sender's and recipient's authorization, and checking for the amount of licensed users. It's not necessary to choose the GroupWise system address book. We recommend you to use fax server's address book (address book "Fax server").

Question: I didn't save server configurations to the NDS. Should I have the Novell Client then?

Answer: yes, in present version the Novell Client is necessary for server.

Question: should I obligatory have Microsoft Word on server?

Answer: No, from the Version 3.3. It's not necessary to install Microsoft Word for server or client.

Notice: it occurred only in earlier Version 3.2.

Question: I have test installation and meanwhile got the License. Should I install new FaxGwise server?

Answer: No, you can activate the current test installation just by entering the registration key (Tools -> Registration).

Question: FaxGwise is installed as test installation and needs to be configured. Should the necessary parameters in the configuration menu with Common/NDS Parameter be applied manually by the means of Consoleone in NDS? And what should be put into the field "fax server object" and how will it be applied?

Answer: it's possible to install FaxGwise so that the record would be saved in INI-data. This setting is preferred for most FaxGwise users. In this case the "NDS Parameter" record can be cancelled. In Extras directory on the CD you can find Idif-File (LDIFvivex - scheme - faxgwise - add.ldif) that undertakes scheme extension. It applies new NDS-object class (recommended derived server-object) and equipped with additional attributes. The field "Fax server object" contains in this case new objects including context.

Question: Each time when I'm trying to run FaxGwise server, it turns to the "non started" status. How can I find out which installation is wrong?

Answer: the best way is to look through the protocol records (Tool / Protocols) in FaxGwise Server Management Console. When you're inspecting last error records you can find in most cases really acceptable directives to some non functional details' components.

Question: I installed an old version of FaxGwise Client. Then I installed the new version setup and updated it. After that FaxGwise Client didn't start any more. Also the error report appeared after the starting GroupWise. What should I do?

Answer: It's possible that the problem with the installation of FaxGwise was taken from the previous version. It should be enough to delete old installation from Windows registry. Start please "regedit" program. Delete the key "HKEY_CURRENT_USER\Software\Vivex\FaxClient". After this FaxGwise Client should start working. Don't forget to activate installation in configuration settings.

Question: Is it possible to install the new version while updating without deleting the old one? Is it enough for Data vxFax.ini to create Backup (if it's not possible), to guarantee the configuration? Should the Client be updated all the time?

Answer: it's advisable to guarantee data bank - data ("\db\faxdb.mdb") and data vxFax.ini each time. When you updated an old FaxGwise-Version (< 3.5) you can change an old one to new data bank but with the usage of Database-Import-Tool (under callable FaxGwise-Console) because the table's structure was extended. You can't install different FaxGwise server versions parallel. You don't need to update client all the time.

Question: is there any special printer driver for terminal server?

Answer: there's an installation routine for printer driver since FaxGwise Version 3.5. Printer drivers' variants for terminal service and Win NT/2000/XP were summarized and setup recognizes the installed settings automatically. If you want to install printer drivers manually you can find the installation routine in the directory "\printer\printersetup.exe". Since Windows 2003 runs standard with active terminal service the mentioned TS-printer-driver is installed automatically.

Question:Should I receive a fax from Client, when a fax wasn't sent? On the server I can see that the mail got to the "vxFax Work" directory and it was correctly converted to the "\1.rtf", but in front of the fax sent it says LOG: "Could not convert file to Fax". What's the reason?

Answer: Most importantly is that the printer runs properly on the server but not on the client. The cover page is first converted on the server. At this moment another printer driver not from the client can be used. It's called "FaxGwise fax printer" not "FaxGwise printer". Please check in protocol are there any events like for ex. "Fax Toolbox - On Printer End" or "On Printer Start" (log-level raise), only then fax server can get data from printer driver. Afterwards generated Bitmaps should be located in the subdirectory. By the mentioned "1.rtf". File "1.rtf" is a complete pattern that is converted into the Bitmap format with the help of printer driver. Incoming faxes don't need printer driver to be converted and are not affected by this problem. Also (Version 3.5), it's necessary to know that on the server (since Version 3.5) other printer drivers are used. FaxGwise 3.5 printer cannot be used together with FaxGwise Server 3.5.

Question: We cannot send faxes attached to e-mails as file attachments.

Answer: FaxGwise server uses some external applications to convert files sent via Email to fax Gateway, which needs to have the appropriate privileges that are set up in the settings of your operating system.
To find out whether your issues with converting are caused by the lack of rights, please use the Event viewer application of your operating system. If there are errors with the file converter FGExtConverter there, most likely the FaxGwise server has not enough rights to use the external applications.
To solve this issue you can use the utility SetPivelege included into the supply package of the FaxGwise server.
Path to the needed file: Home folder/FaxGwise/bin/SetPiveleges.exe, where Home folder is a folder, in which FaxGwise server is installed.
You need to run this file and enable the checkbox SeTcbPrivilege to install the needed privileges.
NOTE: Restart your PC to apply the settings.

Question: Where can I activate the administrator account with full rights?

Answer: The FaxGwise Server is an application that requires an account with full administrator rights for it to work properly.

Since Windows Vista, Microsoft is applying a tighter security policy associated with UAC (User Account Control). When you install an operating system a user with limited administrative rights will be created and the administrator account with full rights will be disabled by default.

If you would like to set up the FaxGwise server e.g. running on Windows 7 or on Windows 10, first of all you should activate the administrator account with full rights:

1. Find the administrator account (Start Button -> Control panel -> Administrative tools -> Computer management -> Local users and Groups -> Users -> Administrator)

2. Choose Properties from the context menu

3. Uncheck the checkbox Account is disabled.

4. Set a password for this account.

In addition we would like to remind you that as far as the FaxGwise Server is a server application our technicians strongly recommend for its proper work to use the server versions of Windows like Windows Server 2008, Windows Server 2008 R2, Windows Server 2012 or Windows Server 2012 R2.